CUSTOMER SERVICE HOURS: Monday to Friday 10:00am to 4:00pm E.S.T.

• We do not guarantee machine, product or software compatibility.
• Some products may not be year 2000 compliant.
• All products, other than marked XXX in "Condition & Warranty" column come with a 10-day exchange warranty if defective only if all original packaging, manuals, software, etc. are in like new condition. NOTE: Exchange is not for whole unit but only for defective part.
• Warranty service is subject to manufacturer or supplier turnaround time where applicable. This can be anywhere from 1 week to 8 weeks depending on the manufacturer or supplier where applicable. For fastest service please contact the manufacturer directly.
• Consumables, including batteries, drums, toners, media, ink cartridges, projector bulbs, etc. are not covered by any warranty.
• There is a $50 service and administration fee for products returned that are not found to be defective.
• All Products returned under warranty (as previously authorized by our RMA department) must be accompanied by proof of purchase (I.E. original invoice) and original packaging.
• All warranties are limited to manufacturing defects only and does not cover physical damage, software configuration, year 2000 compliance or software compatibility. All Factorydirect.ca warranties carry limited liability only to the products that are purchased from Factorydirect.ca, defective components not purchased through Factorydirect.ca are the sole responsibility of the customer
• Factorydirect.ca is not responsible for any lost data. Please back up your files.
• Defective product returned under warranty may be repaired or replaced with similar but not identical parts, at the sole discretion of Factorydirect.ca
• Warranty will be voided if product code label is removed.
• All warranties are depot warranties, customer must pay shipping on product being returned as DOA or otherwise.
• All warranties will be void if the product is damaged due to inadequate care taken in shipping the product back to factorydirect.ca.

RMA REQUEST INSTRUCTIONS

• Please fax a copy of your invoice to 905-660-3451. Upon receipt of which an RMA number will be issued.
• Once you receive the Return Authorization Number, the RMA number must appear on the outside of the shipping box.
• No RMA service on any physically damaged items or missing components.
• RMA’s will not be cross-shipped.
• Please send back all items, do not add extra items or they will be shipped back to you, collect.
• Shipping/Physical damage must be reported within 24 hours of receipt of Product.
• factorydirect.ca is not responsible for lost products, stolen or damaged in return shipment FOB - Concord.
• factorydirect.ca will not be responsible for product left by customers beyond 30 days.
• RMA numbers are good for 30 days, after which time, another request must be made.
• factorydirect.ca will pay for return of repaired or replaced product - via GROUND ONLY!